FAQs

Frequently Asked Questions

Below you will find answers to some of our most commonly asked questions. If you don't find the information you're looking for below, please feel free to email us at pipandjpapery@gmail.com

TURNAROUND TIMES

We are first and foremost wives and mothers. We do not have "normal" business hours, as most times we work (answer emails, custom work, package + ship) when our kids are in bed.

We try our best to stick to 1-2 week turnaround, unless otherwise specified.

During high volume times, like the holidays, sales + new launches, that time frame may be a bit longer (2-3 weeks), but we assure you we will work as quickly as possible to get our products into your hands.

SHIPPING

All products are either shipped in a clear cello wrap with chipboard in a rigid mailer (prints) or packaged in a muslin bag in either a rigid mailer (card sets) or a padded bubble mailer for orders with multiple card sets. Our posters ship rolled in protective paper in a mailing tube. Most products ship via USPS first class mail/Priority Mail. Delivery times vary depending on destination.

* please note that when you choose priority mail (1-3 day shipping) you are paying for expedited shipping once it is in the hands of USPS. It does not push your order up in our queue, as we package orders in the order we receive them. If you are on a time crunch and need an order rushed, it is best to email us at pipandjpapery@gmail.com with your order number and desired delivery time. We will do our best to get it to you.

Your order will be shipped to the address supplied at checkout. Addresses associated with methods of payment will not be used automatically. Please check to insure the shipping address is correct before completing checkout.

International Shipping 
We ship anywhere in the world and shipping prices vary depending on your destination.  If you are outside of the USA you are responsible for any custom fees or taxes upon the package arriving to your home. 

We cannot be responsible for lost or stolen packages.  All customer service and shipping related questions should be directed to pipandjpapery@gmail.com

 

Returns
Returns for stock items are accepted. Please contact us within 24 hours of receiving your product(s) if you are unhappy, and you can return the item(s) or make an exchange for something else in the shop of equal value. If your item was damaged in transit please send photo evidence of the packaging and damage so that we can remedy the situation accordingly.

We cannot accept returns on custom orders (ie: birth stats, wedding vows, etc). Each item is made specifically for you, and we do our best to communicate all the details needed to agree upon before your order is completed/printed/shipped to you.

 

What happens if my prodcuts get damaged in the mail?
We take great pride in our packaging, and we go to great lengths to ensure that your products arrive to you safe and sound. On rare occasions, however, some packages may get damaged in transit, leaving your products in less than perfect condition. In the event that this occurs, please contact us within 48 hours of receiving your items with photos of the damage attached to your message. We will assess the damage and if necessary, send new replacements out to you right away.

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